Return & Refund Policy
At Liorto, we offer 30-day free returns and full refunds. You may request a return within 30 days of receiving your order. This policy applies to all customers, regardless of location. We do not charge return shipping or restocking fees.
Return Eligibility
Items must be unused, in their original condition, and returned with their original packaging and any included accessories.
These condition requirements do not apply to items that arrive damaged, defective, or incorrect, or to returns covered by applicable consumer protection laws.
How to Request a Return
To start a return, email marcelinesalameh368438@hotmail.com within 30 days of receiving your order.
We will provide return instructions and a prepaid return shipping label or another return shipping arrangement at no cost to you. Please use the provided instructions to ensure your return reaches the correct destination.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. Eligible returns will receive a full refund of the amount paid for the returned items, including any applicable taxes, to the original payment method. No return shipping or restocking fees will be deducted.
We will process approved refunds promptly. The time it takes for the funds to appear in your account depends on your bank or payment provider. You do not have to receive the refund within the 30-day return window; you only need to submit your return request within that period.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains the wrong item, please contact us at marcelinesalameh368438@hotmail.com. We will help arrange a return and refund at no additional cost to you.
Exchanges
If you would prefer a different item, contact us for assistance. You may return an eligible item for a refund and place a separate order for the item you want.
Your Consumer Rights
This policy does not limit any rights or remedies available under applicable consumer protection laws. The 30-day return window does not override any longer period or additional protection required by law.
Contact Us
For return or refund assistance, please contact:
Liorto
Email: marcelinesalameh368438@hotmail.com